Concerned with responsible environmental behaviour within our organization, the Museum implemented an environmental management system and was awarded ISO 14.001 certification in 2004.
This system provides a structure to monitor the environmental impact of the Museum’s activities and services, and to improve the effectiveness of our environmental management system.
The ISO 14.001 management system includes external and internal audits aimed at improving environmental impact goals and certifying their effectiveness.
On 19 December 2003, AENOR, the Spanish stardard and certification organization, awarded the Guggenheim Museum Bilbao with UNE 170.001-2 certification for having implemented a Global Accessibility Management System. The Guggenheim Museum Bilbao is the first organization in Spain to receive this certification and the first company in Europe to meet the MGLC requirements (Moving, Grasping, Locating and Communication).
The Museum’s global accessibility management system complies fully with the most recent legislation, which broadens the concept of physical accessibility to include equal opportunities, non-discrimination, and universal accessibility for disabled people.
The Guggenheim Museum Bilbao has developed a website that prioritises the accessibility of its content, in compliance with the Accessibility Guidelines set out by the WAI Working Group (Web Accessibility Initiative, www.w3.org/wai), which is a member of W3C (World Wide Web Consortium).
In July 2009 the Guggenheim Museum Bilbao was awarded the ‘efr 1000-2’ Certificate from Fundación Másfamilia. The ‘efr’ is a stamp of approval given to companies that enable employees to balance their professional and family lives. The Museum is the first cultural institution in the Basque Country and the second in Spain to obtain this certification. In May 2011, the Museum renewed this certification with a significantly higher score than that obtained in 2009. This evidences the Museum’s commitment to continuous improvement and excellence in this matter.
The reconciliation of family and work life has always been paramount in personnel management at the Guggenheim Museum Bilbao. Since the Museum first opened, it has applied the maxim 100 people, 100 exceptions, and has worked with the staff to promote this culture in the workplace.
Certification helps to facilitate continuous improvement and increased productivity, and to enhance personal and professional development among Museum staff.
EFQM – Silver Q
The management model adopted by the Museum is based on EFQM Total Quality Management to improve operations and promote a culture of continuous improvement. In late 2004 the Museum decided to submit its management system to an external audit by the official Basque quality agency, Euskalit, and obtained the Silver Q for Quality Award.
The Guggenheim Museum Bilbao was the first museum in Europe to obtain the Silver Q. The award marked the culmination of a four-year process working on the EFQM Excellence model, identifying the processes in the Museum and implementing cycles of continuous improvement.
Social responsibility is one of the transversal elements of this system. We take an ethical and transparent approach and, as a responsible organization, try to understand and respond to the expectations of our stakeholder groups of interest.
The implementation of the EFQM system has led to formal policies which have translated into specific actions in the areas of development, environment, and society, providing greater benefits to the community.