One of the priorities of the Guggenheim Museum Bilbao is to make sure that everyone has access to all Museum services and activities. We therefore offer you this information guide as a complement to our catalogue of general information. Please send us any remarks or suggestions you may have.
People with disabilities and their companions have priority access so they do not need to purchase admission in advance. Disabled visitors can access the Museum at a discount rate, showing proof of identity and disability at the Admission desk. The discount is equivalent to other visitor’s collectives such as students or senior. Admission for a companion is free if the disabled visitor cannot move around the Museum on their own.
For queries, please contact Customer Service prior or on the day of your visit.
This portable system allows visitors to enjoy a self-guided tour, listening to information on the architecture of the buildings and exhibitions. Adjustable headphones are available on request. We have a magnetic loop.
Audio guide for kids, no. 100. Narration allowing children to discover The Matter of Time. Accessible content is available on the building and some of the works around it for people with intellectual disability.
In Spanish sign-language or with subtitles for the hearing impaired. Texts are also available in Basque, Spanish, English, French, German, and Italian. Audiodescribed tour of the Museum exterior for the visually impaired, thereby allowing participants to discover the building designed by Frank Gehry, the work Puppy, by Jeff Koons, and the piece Maman, by Louise Bourgeois.
The Museum offers models of the artworks Puppy and Maman, Tal Tree & The Eyeand the building for the visually impaired to experiment them by means of touch.
If you would like to borrow a baby stroller or carrier, ask at the coatroom.
Wheelchairs are available for the comfort of visitors who require them. Ask at our coatroom.
Ultra-light chairs to rest at any point on your tour. Ask at our coatroom.
All restrooms have individual wheelchair accessible toilets.
There are also baby-changing facilities on floors 1 and 0.
If there are integrated students in your class, let us know prior to your visit so that we may adapt it to their needs. The visits are adapted to students with any kind of special needs and all educational spaces are accessible.
Information and reservations: Monday to Friday, 9 am to 2 pm
Guided tours are available for people with different needs:
Information and reservations: Monday to Friday, 9 am to 2 pm
The Museum does not have its own visitor parking service; however, access is easy and the tram stops nearby.
If you prefer to use your own vehicle, municipal parking space is available nearby. In addition, the nearby public car park in the Plaza Euskadi also has accessible spaces.
Should you require further information about the best alternative to suit your needs, you can call (+34) 944 359 080 or email información@guggenheim-bilbao.eus
As a museum of modern and contemporary art, certain artistic and conservation norms must be applied. Therefore, inside the galleries there may be certain lighting and signage conditions as well as distances from the artworks that must be kept and may not provide optimum visibility. Similarly, the particular characteristics of each work of art are based on artistic criteria and are therefore inalterable.
